Frequently Asked Questions

Payment

Address, tax, billing

What is your remittance address?

Retail Resource
25180 Network Place
Chicago, IL 61673-1251.

How much tax will I pay?

Residents of CO, LA, OH, OK & VT  will be taxed at their local state, county, and district rates. Tax-exempt customers must have their tax-exempt certificate on file at Retail Resource before placing orders. Certificates may be faxed to 1.513.367.8644.

What are my payment options

Currently, we accept credit card (MasterCard, Visa, and American Express) payments via the Internet and orders against billing accounts.

Can I establish a billing account?

To establish a billing account, call 1.800.762.8186 in the U.S.and ask to be set up with RAPID CREDIT, or complete the on-line credit application (accessible from the shopping cart). We will need your telephone number and will run a check with our service bureau. Your order will be processed as soon as you have been approved. Often, this process can be completed within minutes. Invoices will be sent for all on account orders.

For all other available payment options, please call 1.800.762.8186 in the U.S.

Pricing

Accuracy, currency, specs

Are all prices accurate?

We carefully check pricing and product specifications, but occasionally errors can occur, so we reserve the right to change both without notice.

How do I change the pricing currency?

The flag on the Home page reflects the active currency setting. All pricing on the site is expressed in this currency. To change the currency, click the flag that matches the desired currency (located at top right corner of every page).

How are Products and Product Specifications listed?

Unless otherwise stated, product dimensions are expressed in U.S. measurements (inches, feet, lbs., etc.). Metric conversions are available upon request by calling 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada. Photography techniques can sometimes affect the perceived size of an item, so please be careful to check the written product specifications for accurate measurements.

General Questions

Incorporation, Federal ID, registering

Is Retail Resource Incorporated?

Yes.

What is Retail Resource's Federal ID number?

27-2606699

What are the advantages of being a registered user?

When making your first online purchase, you will be asked to register. This one-time registration will make all your future purchasing faster and easier.

  • Your customer number will automatically appear on Order Status screens. Simply enter the order number-- there is nothing else to key.
  • You have access to your personal Web purchase history, allowing you to quickly locate previously ordered stock numbers, check past purchase totals or order frequency.
  • Your shopping cart defaults to the last used "Bill To" and "Ship To" addresses, yet it's flexible enough to change quickly.
 
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